Your Rights and Responsibilities
Feedback and Complaints Policy
Privacy and Confidentiality Policy
At Propel Care, we respect your privacy. We keep your personal information safe and private. We follow the rules set by the NDIS Commission, Aged Care Quality Standards, DVA, and Australian privacy laws.
What is personal information?
Personal information is anything that can identify you. This includes:
- Your name, address, phone number or email
- Your date of birth, gender, or ID numbers (like NDIS or DVA)
- Your health, disability, or support needs
- Notes or photos from your services How we use your information
We use your information to:
- Give you the services you need
- Talk with you and your support team
- Keep records of your support and progress
- Meet our legal and reporting responsibilities
Your rights
- You can ask to see your information
- You can ask us to fix mistakes
- You can say no to sharing (unless we must share by law)
- You can ask questions or make a privacy complaint
Who can see your information?
We only share your information with:
- People you give us written permission to talk to
- Agencies like NDIS, DVA, or Aged Care if needed
- Our team members who are helping support you
How we keep your information safe
- We use secure systems for emails and files
- Paper files are locked away
- Staff are trained to protect your privacy
- We only keep your info as long as we need to
Questions or complaints?
If you have a question or concern about your privacy:
Call us:
(07) 4724 3684
Email:
hello@propelcare.com.au
Give us feedback via our website